New Hope enjoys the support of around 130 regular volunteers and, each year, more than 200 people will volunteer in some way.


General Drivers

The Reason

New Hope’s shops generate crucial income for our services to people in housing crisis in Watford. At present we have a shortage of drivers to pick up and deliver furniture donations and items to our shops and services. 

The Role

Drivers collect goods from residential and business premises using our New Hope vehicle, and then deliver them to our shops and services.  

The Right Volunteer

Drivers must be over 25 and have no more than three points on their driving license. The right volunteer must also be able to lift heavy bags,  boxes and furniture, and be available at least one morning or afternoon per week. Some flexibility is desirable as donations are sometimes offered to us at short notice.

The Reward

New Hope Drivers play a crucial role in keeping the flow of donations moving from the local community through our shops and into crucial funds for our work with local people in housing need. Therefore Drivers will gain a huge sense of satisfaction knowing they are fulfilling an important role ensuring that we can respond to the generosity of supporters and turn it into funds that regenerate lives here in Watford.


Breakfast volunteers at the Rough Sleeping Prevention Service

The Reason

The number of people rough sleeping is at an unprecedented level, both locally and nationally. 

The Service will be solely focused on supporting rough sleepers, sofa surfers, and those at immediate and urgent risk of homelessness, working with them in accessing safe and secure accommodation.

In the morning from 8:30-10am, the service will be providing a hot cooked breakfast for those eligible for the Rough Sleeping Prevention Service. And from 9:45am a takeaway lunch will be available. Access to showers, laundry and the clothes store will also be available.

Then from 10am, the Haven will only be accessible to those who have appointments with the new Rough Sleeping Prevention Service support workers. There will be an area for those waiting their appointment, where they can help themselves to a hot drink.

The Role

The role would involve working in the Haven Support Centre’s kitchen from 8am-11am Monday to Friday. The role involves: 

  • Cooking and serving a hot breakfast
  • Serving hot drinks (during the breakfast time).
  • Preparation of the takeaway lunch (sandwiches etc.)
  • Washing up and tidying the kitchen

This is an important role in ensuring the smooth running of the Service at the Haven.

The Right Volunteer

  • Be able to commit to helping one day a week
  • Be confident in the kitchen
  • Be reliable and punctual
  • Be able to work under pressure
  • Be able to follow instructions and work within set guidelines 
  • Have the ability to build good rapport
  • Have a good awareness of boundaries
  • Be able to say no
  • Be able to stand up for the period of volunteering
  • Be able to work well independently and as part of a team

Your Reward

The opportunity to work together with New Hope in helping and supporting those who rough sleeping or sofa surfing.

You will receive full appropriate training (e.g. Food Hygiene Certificate) and ongoing support from the staff team at the Rough Sleeping Prevention Service. Volunteers are an integral and much valued part of the New Hope Team.


Community Market Gardener

The Reason

Our Community Market Garden is a large and beautiful space with polytunnels, growing beds, small woodland with a fire pit and a large workshop. We get many visitors especially on our open days but at the heart of what we do are our service users who are homeless or vulnerably housed.

The Community Market Garden offers holistic support and provides fulfilment through mental, spiritual, emotional and physical opportunities, supporting a return to independent living.

The garden offers a wide array of sessions including traditional gardening, woodwork, art, creative re-use, bush-craft, creative writing, poetry and storytelling. The team also encourage service users to develop their own creative projects. Regular fireside sessions are run which address physical and mental health through discussion on issues such as ‘keeping healthy in the winter.’

The Role

The role would involve working in our Community Market Garden on Tuesdays – either half day 10am-1pm, or full day 10am-3pm. The role involves:

  • Practical tasks – digging, watering, sowing, weeding, planting, harvesting etc.
  • Identifying tasks needed in the garden.
  • Working alongside New Hope service users – good listening, empathy, compassion, sensitivity.

The Right Volunteer

  • Reasonable vegetable and ornamental garden experience
  • Be able to commit to helping one day a week
  • Be reliable and punctual
  • Be able to work under pressure
  • Be able to follow instructions and be responsive to the garden supervisor
  • Have the ability to build good rapport
  • Have a good awareness of boundaries
  • Be able to work well independently and as part of a team
  • Be willing and enthusiastic and not to mind working in an outdoor environment in all weather conditions

Your Reward

The opportunity to work together with New Hope in helping and supporting those who are rough sleeping or vulnerably housed. To be part of a holistic support to our service users and ensuring the garden is a beautiful place to be. Volunteers are an integral and much valued part of the New Hope team.


Shop Volunteer (Croxley Green)

The Reason

New Hopes shops generate crucial income for our services to those that are rough sleeping and vulnerably housed.

The Role

The role would involve working in our Croxley charity shop Mondays – Saturday 9.30 – 4pm particularly Saturdays are needed. Hours are flexible.

The role involves:

  • Developing customer service skills
  • Working on the till processing sales and returns
  • Stock processing & preparation including sorting and pricing
  • Visual Merchandising - Creating stylish windows and displays
  • Replenishing stock on the shop floor
  • Administrative tasks such as stocktaking

The Right Volunteer

  • Be committed to help once a week
  • Confident
  • Reliable and punctual
  • Build a good rapport
  • Work as part of a team

Your Reward

Volunteering provides great personal benefits and career development such as:

  • Customer service skills
  • Retail skills such as visual merchandising
  • Increased confidence
  • Team-working skills
  • Problem-solving abilities
  • Meeting new people
  • Working with a fun team in our Croxley Shop

Sanctuary Cook

The Reason

The Sanctuary has emergency assessment beds that sleep 6 and Emergency Accommodation which provides 14 people with their own individual rooms. The Sanctuary focusses on helping those who are facing homelessness for the first time by offering short-term accommodation. Support Staff work with other services to provide a tailored package for each person while helping them towards moving into more stable accommodation. Residents are also offered food, laundry and washing facilities.

In the evening after a full day of being outdoors, our service users can come back to a hearty dinner that is prepared by our lovely volunteers and have a safe place to sleep.

The Role

You would be volunteering in the Sanctuary kitchen from 5pm to prepare dinner then, between 6.30- 7.30pm, dinner is served, finally you would be required to help to clear up. Volunteers are required Monday to Sunday but days are flexible.

The role involves:

  • Cooking hot dinner’s e.g.  Bolognaise,  Curry, Roasts (especially Sunday afternoons)
  • Serving dinner to our service users
  • Washing and tidying up
  • Talking to our service users and making them feel welcomed

The Right Volunteer

  • Aged 18 years and over

  • Be able to commit to helping on a regular basis

  • Confident in the Kitchen

  • Reliable and Punctual

  • Build a good rapport

  • Good awareness of boundaries

  • Be able to stand for the period of volunteering

  • Work well independently and as part of a team

Your Reward

The opportunity to work together with New Hope in helping and supporting our service users.

You will receive full appropriate training (e.g. Food Hygiene Certification) and ongoing support from the staff team at the Sanctuary.  Volunteers are an integral and much valued part of the New Hope Team.


Befriender (Tenancy Sustainment Team)

The Reason

The purpose of the befriender is spending a few hours each week with one of our service users to have a chat, go for coffee or other social activities. Befrienders aim to help people build up their confidence again by providing a listening ear and encouraging the person to get out and about to rediscover old interests or find new ones. Having time to listen to a person can empower them, improve mental wellbeing, and build confidence and self-esteem.

The Role

 We need a befriender at the Tenancy Sustainment Team either Wednesday/Thursday afternoons.

  • Work to an agreed timetable
  • Liaise and co-operate with staff and share relevant information
  • Observe overall health and safety of self and service user
  • Treat service users with respect, dignity, privacy and individuality
  • Adhere to confidentiality at all times
  • Highlight any service training needs
  • Attend meetings and training as required
  • Motivation
  • Encouragement
  • Companionship and support
  • Help with day to day activities, eg. leisure and sports centres, libraries, community events, support in attending GP or hospital appointments
  • Go to food banks

The Right Volunteer

  • Be committed
  • Be reliable
  • Be able to work under pressure
  • Be able to follow instructions and work within set guidelines
  • Good awareness of boundaries
  • Work independently and as a team

The Reward

Befriending is a rewarding position which allows you to enjoy a range of activities and build relationships with our Service Users who you are enabling to enhance their life experiences. You will also learn why and how they have been sleeping rough and open your mind to how quickly homelessness can happen. You will make a real difference to those that have been rough sleeping or vulnerably housed by carrying out an activity or hobby on a regular basis with one of our service users.