New Hope enjoys the support of around 130 regular volunteers and, each year, more than 200 people will volunteer in some way.


To find out more about the application process, please click here.

*Unfortunately, we are unable to offer counselling placements or work experience. We are also not able to accept anyone under the age of 18 years to volunteer.

Charlotte Clark, Volunteer Corordinator
Charlotte heads up the volunteering here at New Hope. She's passionate about volunteering and enabling our volunteers to support the service users that we work with. If you have any questions, please contact Charlotte on 01923 210 680 or email, or arrange to meet her at our Head Office over a cuppa!

The Reason


This is an ideal volunteer role for someone who has the time to listen, wants to empower people, is able to support mental wellbeing and can help and support in building self-esteem and confidence.

This role has been created in order to help and support service users through their journey in building positive relationships while encouraging them to be more socially active i.e. going to the park or out for a coffee.

The Role

Typically, befriending meetings will take place every week or fortnight and last around two or three hours. What happens at each meeting will depend on the two participants, but activities could include a walk or simply a coffee and a chat. 

Other responsibilities may include:

  • Providing companionship and support
  • Help with linking into local activities eg leisure and sports centres, libraries, colleges and community events
  • Company and support in attending doctor or hospital appointments
  • Support in developing independent living skills eg cooking or gardening
  • Help in setting personal goals or objectives and working towards them
  • Regular meetings with the Community Home manager

The Right Volunteer

  • Good listening and communication skills
  • Patience and tact
  • A caring, sensitive manner and a non-judgemental approach
  • Reliable/dependable/flexible
  • Understanding of confidentiality (within New Hope Policies)
  • Have a positive outlook and enthusiastic
  • Willingness to help raise self-esteem/confidence through a positive befriending relationship

We ask for someone who can commit to a minimum of a 3 month period for consistency for our service users.

The Reward

The opportunity to support the work of our vital frontline services here in Watford, by using your skills to encourage the long term welfare of our service users. 

If successful in taking on this role, we provide you with an induction and the relevant training.  Volunteers are an integral and much valued part of the New Hope Team.

Volunteer Befriender

The Reason

The number of people rough sleeping is at an unprecedented level, both locally and nationally. 

The Service will be solely focused on supporting rough sleepers, sofa surfers, and those at immediate and urgent risk of homelessness, working with them in accessing safe and secure accommodation.

In the morning from 8:30-10am, the service will be providing a hot cooked breakfast for those eligible for the Rough Sleeping Prevention Service. And from 9:45am a takeaway lunch will be available. Access to showers, laundry and the clothes store will also be available.

Then from 10am, the Haven will only be accessible to those who have appointments with the new Rough Sleeping Prevention Service support workers. There will be an area for those waiting their appointment, where they can help themselves to a hot drink.

The Role

The role would involve working in the Haven Support Centre’s kitchen from 8am-11am Monday to Friday. The role involves:

  • Cooking and serving a hot breakfast
  • Serving hot drinks (during the breakfast time).
  • Preparation of the takeaway lunch (sandwiches etc.)
  • Washing up and tidying the kitchen

This is an important role in ensuring the smooth running of the Service at the Haven.


The Right Volunteer

  • Be able to commit to helping one day a week
  • Be confident in the kitchen
  • Be reliable and punctual
  • Be able to work under pressure
  • Be able to follow instructions and work within set guidelines
  • Have the ability to build good rapport
  • Have a good awareness of boundaries
  • Be able to say no
  • Be able to stand up for the period of volunteering
  • Be able to work well independently and as part of a team

Your Reward

The opportunity to work together with New Hope in helping and supporting those who rough sleeping or sofa surfing.

You will receive full appropriate training (e.g. Food Hygiene Certificate) and ongoing support from the staff team at the Rough Sleeping Prevention Service. Volunteers are an integral and much valued part of the New Hope Team.

Breakfast volunteers at the Rough Sleeping Prevention Service

Croxley shop volunteers

The Reason

Our shops are in need of new recruits to add to the the current team of volunteers and staff. The shop are a great way of reaching out to the local community and raising awareness, whilst turning people's surplus into funds for our work.

The Role

We need people to sort, price and sell goods in the shop. 

The Right Volunteer

Retail experience, good customer service skills and the availability to volunteer for four hours a week would be ideal but is not necessary. Training will be provided to all successful applicants.

Your Reward

In addition to the opportunity to tell more pope about our work and share what we do with, you'll also gain retail experience and the chance to meet new people and work as part of a friendly team.

The Reason

The Sanctuary Night Shelter offers emergency accommodation, as well as support, meals and laundry facilities. Staff work with other services to provide a tailored package for each person while helping them towards moving into more stable accommodation.

The Role

The role would involve working in the Sanctuary kitchen one morning a week from 11am-1pm. The role involves, food preparation, serving sandwiches for lunch and clearing away. Our Sanctuary kitchen volunteers enable trained and experienced staff to have more time to    engage with service users, and offer care and advice.  

The Right Volunteer

  • The volunteer should:
  • Be reliable and punctual
  • Be able to work under pressure
  • Be able to follow instructions and work within set guidelines
  • Have an awareness of boundaries
  • Be able to stand up for the period of volunteering.

Your Reward

You will receive full appropriate training (e.g. Food Hygiene Certificate) and ongoing support from the staff team at the Sanctuary. Volunteers are an integral and much valued part of the New Hope Team. You will meet some great people and play a vital role in supporting those who are homeless in Watford.

Sanctuary kitchen lunch volunteers

Learning Mentors

The Reason

This is a new role to support adult learners who require assistance in pursuing education/qualifications. Most of these opportunities arise from our new Hope College website tool, designed to promote suitable opportunities and enable service users to pursue education, training and other steps towards getting back into the workplace. These learners have often been out of a learning environment for over 10 years and would therefore benefit from assistance and guidance. We want to help to remove barriers to learning.

The Role

  • Working one-to-one with service users
  • Will entail being flexible, visiting service users in their services, on a weekly or bi weekly basis.
  • Primarily to assist those doing NVQ or other qualifications, at various levels.
  • Will include recording progress on our Service User Database to ensure joined up working with New Hope's staff.
  • Will entail work with New Hope's partners across Watford to identity training and volunteering opportunities.

The Right Volunteer

  • Will hold some sort of teaching qualification, preferably for adults. 
  •  Will ideally have teaching experience of more than 5 years.
  • For this role IT skills are essential.
  • Must understand our ethos
  • Have good communication and listening skills
  • Have the ability to build rapport
  • Have good planning and organizational skills

The Reward

We will provide training for working closely with our service users and an induction to New Hope.  You will gain a unique experience of supporting people who struggle with learning but for whom it could have such a lasting impact and may even enable them to make a full and lasting recovery from homelessness.


Volunteer Interpreter

Our service users come from far and wide which often creates communication problems. We are looking for volunteers to help us bridge the language gap to provide better support!

Role summary

Your role will be to interpret and translate from English to a second language and vice versa during pre-booked appointments with New Hope service users and staff.


  • interpreting to our service users information/advice and other supportive communication given by our support workers/managers
  • interpreting to support worker/manager what the service user is saying in response 
  • assisting staff/service users to make phone calls on their behalf
  • assisting service users to complete forms 
  • assisting in admin related activities such as translating information posters in services

The right volunteer should:

  • Be punctual and reliable
  • Be professional and maintain confidentiality of service users
  • Have an awareness of boundaries
  • Be fluent in their second language and confident in translating
  • Be friendly, approachable and understanding


As and when needed by New Hope staff and convenient for both parties: 2-4 hours per week roughly. 


The Volunteer Interpreter will provide interpreting support across the full range of New Hope services, where needed, and arranged in advance between the Volunteer Coordinator and service managers.

Staff contact

Charlotte Clark (Volunteer Co-ordinator) 01923 210680

The reason

The Tenancy Sustainment Team works with those who are now in their own accommodation, enabling them to remain in their homes in the long-term.

TST offers practical support, such as helping service users resolve issues with landlords, helping them with benefits forms and driving them to appointments. 

As one of the last stages of our move on process, TST are looking for volunteers to help service users move into their own accommodation.  

The Role

You won’t have set hours for volunteering with us and we may need to contact you at short notice so this is something to bear in mind when applying for this role.

You should be:

  • Able to drive the Transit Van or have the use of your own large vehicle
  • Comfortable having Service users and other volunteers accompany you to help with lifting and moving
  • Able to do some lifting and carrying 
  • Happy to be asked at short notice

The right volunteer should:

  • Be punctual and reliable
  • Be professional and maintain confidentiality of service users
  • Have an awareness of boundaries
  • Be friendly, approachable and understanding

TST Ad-hoc volunteers