Hours: Four hours, from 6pm to 10pm - we mainly need volunteers to cover Monday, Friday, Saturday and Sunday evenings.

Frequency: At least once per month

Location: The Haven, West Watford

The Watford Winter Shelter is an essential service (funded by Watford Borough Council and run by New Hope) to provide emergency accommodation for people experiencing homelessness in the cold and wet winter months. Running from 17th November 2025 to 15th March 2026, the WWS will provide food and basic accommodation to a maximum of 15 people.

New Hope is looking for evening volunteers to provide support for the duration of the Watford Winter Shelter. The role involves:

• Helping set up the room, ready for people to arrive

• Welcoming people and engaging with them throughout the evening, treating them with respect, dignity, privacy, and individuality

• Preparing and serving hot drinks and food

• Clearing tables, cleaning, and washing up

• Liaising and cooperating with staff and sharing relevant information

• Observing the overall health and safety of oneself and people accessing the shelter

• Attending an induction and training session prior to the start of the Watford Winter Shelter

Volunteers must be aged 18 years or older; be able to commit to a regular schedule of volunteering, and handle pressure well. They should be happy to undertake tasks independently and as part of a team and be able to follow instructions, operating within a set of guidelines.

For more information about this role, please contact Nic Platt on 01923 210680 or by emailing nplatt@newhope.org.uk. To apply for this role, please click the button below.