James's story: from homelessness to hope

James moved back to Watford to care for his elderly and frail parents. Things began to deteriorate; his father was diagnosed with dementia and his mother died on Christmas day 2020. Then, in 2025, his father’s dementia worsened to a degree that he had to be admitted into care.

James kept paying the rent, but the housing system came crashing down on him. James’ tenancy in Watford had been in his father’s name – something he had never imagined would matter. But overnight, the 57-year-old found himself lost, without a home, without stability, and without a clear path forward.

He was evicted and became homeless.

For five months he lived in the woods on the outskirts of Watford - alone, sometimes a little frightened, and hidden, almost, from the world. But he was spotted by dog walkers who reported his presence to the police.

After a number of searches police officers eventually discovered his woodland encampment. He feared the worst but they showed him only kindness and told him about New Hope.

That’s when his life started to change.

At the Haven he was offered a hot cooked breakfast and a shower. But more than that, he was treated with respect and compassion. On his second visit he was told there was a room available for him at the Sanctuary. He gratefully accepted their invitation.

He said: “Every day at the Sanctuary is like my first. Everyone is so nice, so friendly, they can’t do enough to help. I am so very grateful for the time and love that has been invested in me.”

James is now living in a HopeHome, volunteering at a local charity and attending a local church.

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Jan's story: positive steps

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Melissa's story: getting your life back